Warranty and Returns
Product Warranty: ProItUp Optics provides a limited warranty on all manufactured binoculars and spotting scopes. The warranty covers defects in materials and workmanship under normal use for a period of 10-years. This warranty is applicable only to the original purchaser.
Return Policy: Customers can return products within 30 days from the date of purchase for a full refund or exchange. The item must be in its original condition and packaging.
Privacy and Data Protection
Data Collection: We collect personal information, such as name, address, email, and phone number, solely for the purpose of processing orders and providing customer support. We do not sell or share this information with third parties.
Data Security: ProItUp Optics implements industry-standard security measures to protect customer data. All online transactions are encrypted to ensure secure transmission of sensitive information.
Shipping and Delivery
Shipping Information: We aim to process orders within 1-2 business days. Shipping costs and delivery times vary based on location. Customers will be provided with a tracking number for their shipment.
International Orders: We offer international shipping. However, additional customs fees, taxes, or duties may apply, which are the responsibility of the customer.
Customer Service
Contact Information: For inquiries, assistance, or support, customers can contact our customer service team at support@proitup.co.za.
Customer Satisfaction: ProItUp Optics values customer satisfaction. We are committed to resolving any issues or concerns promptly and effectively.
Disclaimer
Product Information: While we strive to provide accurate product information, ProItUp Optics does not guarantee that product descriptions, images, or specifications are entirely error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.